Guarantees, Cancellation, Returns and Tax Exempt Information

Shopping with The Pampered Chef is easy. We hope you enjoy your products. If you have any issues, we’re here to help.

Guarantees

We guarantee that customers will be completely satisfied with our products.

Pantry Products

Our guarantee on consumable products is limited to spoilage, damage in shipping or error on our part.

Other Products

Durable or non-consumable products have a minimum one year guarantee unless otherwise noted.
Misuse or use contrary to the Use and Care instructions will void all product guarantees.
Guarantees extend only to original purchasers or first gift recipient.

Extended Manufacturer’s Guarantee

Products with the (#) symbol have an extended guarantee for the identified number of years.This guarantee covers repair or replacement only.It covers defects in materials and workmanship.It does not cover commercial use, abuse, misuse, ordinary wear and tear or an act of God.Incidental or consequential damages are not recoverable.If actual product replacement cannot be made due to unavailability, we may, in our sole discretion, offer comparable product replacement or credit which shall not exceed the price paid towards future product purchases.

Lifetime Guarantee

Products with the (L) symbol have a Lifetime Guarantee. This guarantee covers repair or replacement only.It covers defects in materials and workmanship.It does not cover commercial use, abuse, misuse, ordinary wear and tear or an act of God.Incidental or consequential damages are not recoverable.If actual product replacement cannot be made due to unavailability, we may, in our sole discretion, offer comparable product replacement or credit which shall not exceed the price paid towards future product purchases.

Limited Guarantee

Products with the (LTD) symbol have a Limited Guarantee.This guarantee covers only satisfaction with the product, manufacturing defects or damage during shipping that is reported within 30 days of the ship date of the order/Show.Upon timely notification, the product can be returned for replacement, refund or exchange. Incidental or consequential damages are not recoverable.Returned items must be unused, in original packaging and with the original sales receipt. Refunds shall not exceed the price paid.

Outlet Products

Items purchased from the Outlet are FINAL SALE and may not be returned or exchanged unless damage in shipping occurs.Exchanges are subject to availability.

Replacement Parts

Replacement parts have replacement-only guarantee for the same period of the product guarantee.No exchanges or refunds.

Cancellation

Order Cancellation

You may cancel your order within 3 business days from the date of the order.
Please contact your Consultant.

If you cancel your order within 3 business days from the date of the order, you must make available to the Company any goods delivered to you under the terms of this sale in substantially as good as condition as when received.Your must comply with the Company’s instruction regarding return shipment of products at Company’s expense and risk.If you make products available to the Company and the Company does not pick them up within 20 days of the date of your notice of cancellation, you may retain or dispose of the products without further obligation.If you do not make the products available to Company, or if you agree to make the products available to the Company and you do not do so, then you remain liable for the purchase.

Consultant Non-Commissionable Orders

Please refer to the Policy guide for details on returns, exchanges and cancellations of non-commissionable orders.

Returns: Exchanges/Replacements/Refunds

We’re delighted to have you as a Pampered Chef customer.Our products are selected only after careful testing; however, if you are not completely satisfied with your purchase for any reason, please return the item for an exchange or refund of the merchandise value.

Proof of purchase (your Order #) is required for all returns.You can access your Order # from your Pampered Chef Account.Contact our Solution Center to submit your request for replacement, exchange or refund:
[email protected]
1-888- OUR-CHEF (687-2433)
Your request is approved when the Solution Center issues an Approved Return Authorization Reference Number.

Returns within 30 days of Ship Date

We’ll pick up your return and cover the cost.Upon the Solution Center’s authorization of exchange, replacement or refund, we will arrange courtesy pick up of your product.

Returns more than 30 days of Ship Date

You’ll need to return the product to the Company.Return packaging and any shipping charges are your responsibility.Returns must be received before any exchange, replacement or refund is processed.

Shipping Products Back to The Pampered Chef

Please print the Reference Number you receive from the Solution Center on the outside of the package. Failure to include the Reference Number will delay the return process. Also, returned products should be securely packaged. Please use the original case or protective sleeve or be sure to pack the product so that sharp points or edges do not cut through the packaging.

Exchanges

Any price difference for an exchange will be adjusted. Replacements If actual product replacement cannot be made due to unavailability, we may, in our sole discretion, offer comparable product replacement or credit which shall not exceed the price paid towards future product purchases

Refunds

Refunds shall not exceed the price paid.

Remember

All Outlet and pantry products are final sale and cannot be returned or exchanged unless damage in shipping occurs.

All items must be made available for return to The Pampered Chef home office. Please do not discard any product unless you have been informed that you are not required to return the item.